Orders, Payments & Support FAQs

Find practical answers about order status, account funding, refill requests and support. Always use the details shown for your selected service and your order as the reference.

View your orders Open support

Clear guidanceUnderstand your next step

Current service detailsUse the live catalogue as your reference

Connected supportKeep your order information together

Choose with context

Choose the right next step

Start with the information already available in your dashboard.

Order questions

Open Orders and compare the current status with the service description before submitting a support request.

Payment questions

Review your balance and the payment instructions. If a payment needs checking, provide its reference and the amount through a support ticket.

Refill and cancellation

Availability depends on the individual service and order. Use the options shown in your dashboard or ask support to review the order.

A clear process

How to get an order checked

Find the order

Open Orders and note the order ID and selected service.

Describe the issue

Explain what you expected and what you currently see, including the public link if relevant.

Open a ticket

Send the details from your Followspanel account so the request can be associated with the order.

Follow the same ticket

Check for replies and provide any additional information requested.

Need help with a specific order?

Have your order ID ready and describe the issue in your support ticket.

Contact support

Helpful answers

Order and account questions

Where can I see my order status?

My order has not started yet. What should I do?

Review the service’s delivery information and check that the submitted link is correct and public. If you need the order reviewed, contact support with the order ID. Avoid submitting the same order again while checking it.

Can I change a link after submitting an order?

Do not assume an active order can be edited. Contact support with the order ID and explain the mistake. The available action depends on the order’s status and the service.

When can I request a refill?

A refill is relevant only when it is included in the service and the order meets its stated conditions. Check the refill information and available dashboard options for that specific order.

Can I cancel an order or get a refund?

Cancellation and refund eligibility depend on the service, order status and applicable terms. Check your order options and the Terms of Service, then contact support if you need a review.

A payment is not showing in my balance. What should I send?

Provide the payment reference, payment method, amount and approximate time in a support ticket. Explain that the balance has not updated so the payment can be checked.

Why do service prices or availability change?

The available catalogue can change. Review the current service price and description whenever you place a new order instead of relying on an old screenshot or video.

Should I create several tickets about the same order?

Keep related updates in the same ticket where possible. Including the order ID and a clear description makes the conversation easier to follow.

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